5 tips on how to manage conflict in the workplace

Conflicts between people are not anything unusual. We experience them in everyday life - between friends, in the family and in the work environment as well. Conflict causes a certain amount of frustration and discomfort. However, happy and balanced employees are the cornerstone of a healthy company. Therefore, ignoring the problem is not the solution.

Do you have conflict management processes in place?

Indeed, they can be crucial. Having processes in place not only helps to reduce the number of conflicts in the workplace, but also to prevent them. It is important that the differences of opinion that we naturally have do not escalate into major problems.

When we already have conflict in the workplace

We've tried to compile a few steps for you to help resolve workplace disagreements effectively.

Identify the source

Find a quiet place where you can talk undisturbed. Try to get both sides to define the causes of the conflict. This will allow you to understand how the problem grew. In addition, you will be able to see if their versions coincide. You should discuss the needs not being met on both sides of the issue. You also need to guarantee mutual understanding. Make sure that you get as much information as possible from each side. Keep asking questions until you are sure that all disputing parties understand the issue.

You are all in the same boat

Don't choose either party's office or a location near them. Make sure that each side gets enough time to express its views on the matter. Do not favour anyone and try to adopt an assertive approach. Set ground rules if necessary. This approach will encourage both sides to express their ideas in an open and honest way.

Try to rely on facts

After the interview, take the time to try to investigate further yourself. Don't come to a final verdict based on what you have. It often pays to find out more about the events in question and look deeper into the problem. Also try to find any hidden sources of conflict that may not be immediately apparent.

Find a common goal

Once you know the source of the conflict, sit down again with the parties involved to reach a common goal - a resolution of the issue. If you already know the source of the conflict, sit down again with the parties involved to reach a common goal - resolve the issue.

If employees understand that they have one common goal, communication will be that much smoother and easier. Both parties should present their conclusion on the best solution to the problem. To agree on the best one, you need to identify solutions that each side can live with. Often it's just a matter of compromise. 

Specify the competences and responsibilities of the parties involved

Make sure colleagues agree with the conclusion and understand everything. Then determine what responsibilities each party has in resolving the conflict. Do not think that the conflict may not happen again. On the contrary, keep a constant check on the case that has happened and check now and then that everything is still alright.

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